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If you need technical assistance with your account or logging on to the system, and you cannot resolve the issue using the Self-Service Support section, please provide the following detailed information when reporting a technical issue to JustGrants Support:

• A clear statement of the issue encountered, including the task you are trying to accomplish 
• Unique Entity Identifier (UEI)
• Award number
• A screen shot of your entity profile that contains your entity information
• The roles you have in JustGrants
• A screen shot of the issue you are facing that captures the entire browser and where you are in the application
• The steps you took to get there
• Date and time of when issue occurred
• Operator ID
• Browser version

For technical support or to report issues with JustGrants:

• COPS Office and OJP applicants and award recipients should contact [email protected] or 833–872–5175, Monday through Friday from 7:00 a.m. to 9:00 p.m. ET; Saturday, Sunday, and federal holidays from 9:00 a.m. to 5:00 p.m. ET.
• OVW applicants and award recipients should contact [email protected] or 866–655–4482.

JustGrants is the U.S. Department of Justice’s (DOJ) grants management system used by the Office of Justice Programs (OJP), the Office on Violence Against Women (OVW) and the Office of Community Oriented Policing Services (COPS Office).

To learn more about JustGrants, visit the About page.

For assistance with creating or updating your JustGrants account, review the JustGrants User Support page for helpful self-service information and resources.

For technical issues —

• COPS Office and OJP applicants, and award recipients should contact [email protected] or 833–872–5175, Monday through Friday from 7:00 a.m. to 9:00 p.m. ET; Saturday, Sunday and federal holidays from 9:00 a.m. to 5:00 p.m. ET.
   
• OVW applicants and award recipients should contact [email protected] or 866–655–4482.

We recommend using Chrome or Microsoft Edge for JustGrants.

Click the “Continue” or “Save” button to save your work.

We recommend saving often and before you navigate to other sections of JustGrants as the system will automatically log you out if you are inactive for 15 minutes.

Visit our Glossary of Terms page to search for terms or filter through the terminology in alphabetical order.

For the Bank Relationship, the numbers in the drop-down list represent a combination of the account number and routing number that have been partially sanitized for security reasons.

For the Payment Request Template, ASAP only supports templates within a single agency or region.

A summary payment requests one transfer of funds from multiple ASAP accounts. Individual payment requests separate transfer of funds per ASAP account.

The two payment methods are Fedwire and ACH:

• Select Fedwire for same-day settlement. Fedwire transactions settle almost immediately, assuming that there are no payment reviews associated with the account. Your financial institution may charge a fee for this type of transaction.
• Select ACH for next business-day settlement. If prefer same-day settlement, enter the current date in step 7. Same-day ACH payments must be requested before 2:30 p.m., Eastern Time.

The requested settlement date is the business date on which you would like to receive the funds.

This field allows the user to identify this request. Similar to a memo in a checkbook, it is used as an internal reference number by the grantee and has no impact the transaction.

The recipient ID is the seven-digit ASAP ID assigned during enrollment.

The ALC/region is the federal agency(s) and region(s) from which you are requesting funds. The ALC for DOJ is 15040001.

• Select Inquiries on the Menu, then select Account Statement Inquiries. 
• Enter the ALC/Region and Account ID. 
• Enter a date range in Settlement Date, then select a desired format and then select Continue. 

Review the DOJ User Training Automated Standard Application for Payments Guide.

The purpose of a Grant Award Modification (GAM) is to update award details, modifying key facts or details about the award. A request for a modification to a key element of a funded award may be initiated by the entity but must be approved by DOJ personnel.

There are three categories of GAMs — programmatic, financial, and project period extension.

GAMs can be created to extend the project period, update the project scope, seek approval of programmatic costs, modify the budget, or request sole-source approval.

View GAM training resources to help you submit a GAM.

Yes. A GAM may be submitted by the Grant Award Administrator to request an extension to the project period. Refer to the following training resources to help you initiate a Project Period Extension GAM:

• JustGrants Grant Award Modifications: Project Period Extension eLearning video
• Grant Award Modifications Job Aid Reference Guide

A closeout package is generated one day after the end date of the award. The closeout package will appear in the Grant Award Administrator’s Worklist. The Grant Award Administrator can also access the closeout information from the Closeout tab in the Funded Award.

View Closeout training resources to help you submit the closeout package.

Within 120 days of the end of the period of performance the recipient must submit the following to the DOJ grant-making component:

• Final Federal Financial Report (FFR) (submitted on SF-425).
   
  • This FINAL report of cumulative expenditures must have no unliquidated obligations.
     
  • Any unobligated or unexpended funds will be de-obligated from the award amount.
     
  • Recipient share requirements must be met by the end of the period of performance and included in the report.
     
  • Recipients who have drawn down funds in excess of their federal expenditures must return those funds to the DOJ grant-making component when they submit the final report.
     
  • Recipients must be sure to reconcile the final FFR against the internal accounting records. All entries in the accounting system must be supported by adequate source documentation (for example, original invoices and contracts).
     
  • Recipients must report all allowable costs incurred, both at the recipient and subrecipient level.
     
  • Recipients must request final reimbursement (drawdown) of federal expenditures made within the approved period of performance in conjunction with the final SF-425. This request must be submitted prior to the end of the liquidation period (120 days after the end of the period of performance). Failure to request final payment by this date will cause delays and result in additional administrative paperwork.
     
• Final performance report must be prepared in accordance with instructions provided by the DOJ grant-making component.
   
• Any award conditions must have been met.
   
• Inventions that were conceived or first introduced to practice during the course of work under the award project must be listed on an invention report before closeout.
   
• Real or personal property reports must be submitted in accordance with the terms of the award.

View Closeout training resources to help you submit the closeout package.