User Support

The Department of Justice is committed to providing high-quality user support, both during the transition to the new Justice Grants System (JustGrants) and throughout the grants management lifecycle. We encourage you to use the various support options below to assist you in accessing and using JustGrants.

Topic-Specific Support

Select the headers below to access more resources about the specific topics.

Self-Service Support

The following links provide step-by-step instructions to resolve some of the most common user support-related questions:

• Need help setting up your account?
• How do I reset my password?
• What do I do if my account is locked?
• How do I replace myself as an entity administrator?
• How do I invite new members to an entity?
• How do I add or remove roles from a member?
• How do I remove members from an entity?
• How do I receive a code via SMS during login?
• How do I accept my award in JustGrants?
• Where can I find more information about how to request payments in ASAP?

View the DIAMD Frequently Asked Questions (FAQs), updated on February 8, 2021, for information on how to resolve some other user support issues.

Technical Support

If you need technical assistance with your account or logging on to the system, and you have not been able to resolve the issue using the Self-Service Support section above, it is imperative that we understand the necessary steps or actions you’ve taken in JustGrants.

When reporting a technical issue to JustGrants Support, please provide detailed information about the task you are trying to accomplish or issue you encounter, and include the information identified below. 

Select the headers below to learn about what information is needed to assist you and how to contact JustGrants Support.

Note: To ensure data consistency and integrity, JustGrants pulls financial and entity information from DOJ’s Unified Financial Management System, which directly interfaces with the System for Award Management (SAM). If you need to make changes to your entity information, you should make them in SAM and they will automatically update in JustGrants on the next business day.

To facilitate the transfer of data, JustGrants is unavailable for use between the hours of 1:00 a.m. and 5:30 a.m. ET on weekdays, and between 8:30 p.m. ET on Saturdays and 9:30 a.m. ET on Sundays.

JustGrants Training

For questions related to training opportunities or training content, contact the JustGrants Training team at [email protected].

Automated Standard Application for Payments Support

The Automated Standard Application for Payments (ASAP) is now available for enrolled DOJ award recipients to request funds. For more information on how to request funds in ASAP, please reference this user guide. For questions related to using ASAP, please contact the OCFO Customer Service Center at [email protected] or 800–458–0786. When contacting the OCFO Customer Service Center, please provide your organization’s DUNS and EIN.

Award Management Support

For grant-related support, contact the grant manager listed on the award, or the appropriate funding office:

COPS Office                      [email protected]                              800-421-6770
OJP Support                     [email protected]             833-872-5175
OVW Support                    [email protected]    866-655-4482

Questions related to an open solicitation should be directed to the point of contact listed in the solicitation.