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User Support

Description

The Department of Justice is committed to providing high-quality user support, both during the transition to the new Justice Grants System (JustGrants) and throughout the grants management lifecycle. We encourage you to use the various support options below to assist you in accessing and using JustGrants.

Topic-Specific Support

Select the headers below to access more resources about the specific topics.

FAQs: Account, Password, Entity Members, Roles, Login
Self-Service FAQs: DIAMD Step-by-Step Illustrated Assistance (updated February 8, 2021)

General FAQs: New Systems, Role of SAM, Emails
JustGrants FAQs: Registration, Enrollment
Entity Management Guide: Step-by-Step Illustrated Guide
JustGrants User Roles Matrix: Matrix of User Roles, List of Training Resources

FAQs: Transition Checklists, What to Expect
Key Transition and Award Management Activities: Action Dates for System Transition, including Reporting Deadlines

FAQs: Account, Profile, Registration, Entity Administrator, User Roles, SAM E-Biz POC, DUNS
Entity Management Guide: Step-by-Step Illustrated Guide

FAQs: Registration, Enrollment, User Roles, SAM E-Biz POC, ALC
Registration Checklist: Step-by-Step Guide

FAQs: Payment, Settlement, Transactions, Recipient ID
DOJ User Training: Step-by-Step Illustrated Instructions


Self-Service Support

The following links provide step-by-step instructions to resolve some of the most common user support-related questions:

View the DIAMD Frequently Asked Questions (FAQs), updated on February 8, 2021, for information on how to resolve some other user support issues.

Technical Support

If you need technical assistance with your account or logging on to the system, and you have not been able to resolve the issue using the Self-Service Support section above, it is imperative that we understand the necessary steps or actions you’ve taken in JustGrants.

When reporting a technical issue to JustGrants Support, please provide detailed information about the task you are trying to accomplish or issue you encounter, and include the information identified below. 

Select the headers below to learn about what information is needed to assist you and how to contact JustGrants Support.

 

Please prepare detailed information prior to contacting JustGrants Support:

  1. A clear statement of the issue
  2. DUNS
  3. Award number
  4. A screen shot of your entity profile that contains your entity information
  5. The roles you have in JustGrants
  6. A screen shot of the issue you are facing that captures the entire browser and where you are in the application
  7. The steps you took to get there
  8. Date and time of when issue occurred
  9. Operator ID
  10. Browser version

For technical support or to report issues with JustGrants, contact JustGrants Support at [email protected] or 833–872–5175, Monday through Friday, between the hours of 5:00 a.m. and 9:00 p.m. Eastern Time (ET); and Saturday, Sunday, and federal holidays from 9:00 a.m. to 5:00 p.m. ET.

Note: To ensure data consistency and integrity, JustGrants pulls financial and entity information from DOJ’s Unified Financial Management System, which directly interfaces with the System for Award Management (SAM). If you need to make changes to your entity information, you should make them in SAM and they will automatically update in JustGrants within 24 hours.

To facilitate the transfer of data, JustGrants is not available for use between the hours of 1:00 a.m. and 5:30 a.m. ET on weekdays, and between 8:30 p.m. ET on Saturdays and 9:30 a.m. ET on Sundays.

JustGrants Training

For questions related to training opportunities or training content, contact the JustGrants Training team at [email protected].

Automated Standard Application for Payments Support

The Automated Standard Application for Payments (ASAP) is now available for enrolled DOJ award recipients to request funds. For more information on how to request funds in ASAP, please reference this user guide. For questions related to using ASAP, please contact the OCFO Customer Service Center at [email protected] or 800–458–0786. When contacting the OCFO Customer Service Center, please provide your organization’s DUNS and EIN.

Award Management Support

For grant-related support, contact the grant manager listed on the award, or the appropriate funding office:

COPS Office                      [email protected]                              800-421-6770
OJP Support                     [email protected]             833-872-5175
OVW Support                    [email protected]    866-655-4482

Questions related to an open solicitation should be directed to the point of contact listed in the solicitation.