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User Support

Description

Notice of JustGrants Availability

The JustGrants team released a system enhancement that allows all JustGrants functionalities to remain available to external users during DOJ's financial management system downtimes (1:00 a.m. to 5:30 a.m. ET on weekdays and between 8:30 p.m. ET Saturday and 9:30 a.m. ET on Sunday).

Be advised that actions related to financial reconciliation may take longer than usual to process when DOJ's financial management system is down.

Month-End ASAP Accounts Temporary Suspensions for Account Reconciliation

All DOJ-related ASAP accounts will be temporarily suspended the last 3 business days of the month to carry out required account reconciliation activities. Grantees that attempt to drawdown in ASAP will receive an “Error 839: No accounts found matching criteria” message and will not be able to request or receive drawdowns during this period.

The Department of Justice is committed to providing high-quality user support to Justice Grants Systems (JustGrants) users. We encourage you to use the various support options below to assist you in accessing and using JustGrants.

Topic-Specific Support

Select the headers below to access more resources about the specific topics.

 

JustGrants Technical Support

If you need technical assistance with your account or logging on to the system, and you have not been able to resolve the issue using the Self-Service Support section above, it is imperative that we understand the necessary steps or actions you’ve taken in JustGrants.

When reporting a technical issue to JustGrants Support, please provide detailed information about the task you are trying to accomplish or issue you encounter, and include the information identified below. 

Select the headers below to learn about what information is needed to assist you and how to contact JustGrants Support.
 

 

Please prepare detailed information prior to contacting JustGrants Support:

  1. A clear statement of the issue
  2. Unique Entity Identifiers (UEI)
  3. Award number
  4. A screen shot of your entity profile that contains your entity information
  5. The roles you have in JustGrants
  6. A screen shot of the issue you are facing that captures the entire browser and where you are in the application
  7. The steps you took to get there
  8. Date and time of when issue occurred
  9. Operator ID
  10. Browser version

For technical support or to report issues with JustGrants:

  • COPS Office and OJP applicants and award recipients should contact [email protected] or 833–872–5175, Monday through Friday from 5:00 a.m. to 9:00 p.m. ET; Saturday, Sunday, and federal holidays from 9:00 a.m. to 5:00 p.m. ET.
  • OVW applicants and award recipients should contact [email protected] or 866–655–4482.

Note: To ensure data consistency and integrity, JustGrants pulls financial and entity information from DOJ’s Unified Financial Management System, which directly interfaces with the System for Award Management (SAM). If you need to make changes to your entity information, you should make them in SAM and they will automatically update in JustGrants on the next business day.

To facilitate the transfer of data, JustGrants is unavailable for use between the hours of 1:00 a.m. and 5:30 a.m. ET on weekdays, and between 8:30 p.m. ET on Saturdays and 9:30 a.m. ET on Sundays.

JustGrants Training Support

For questions related to training opportunities or training content, contact the JustGrants Training team at [email protected].

System for Award Management (SAM.gov) Support

Contact the SAM Service Desk (Federal Service Desk), Monday through Friday from 8:00 a.m. to 8:00 p.m. ET at 866-606-8220 or via live chat.

Automated Standard Application for Payments Support

The Automated Standard Application for Payments (ASAP) is now available for enrolled DOJ award recipients to request funds. For more information on how to request funds in ASAP, please reference this user guide. For questions related to using ASAP, please contact the OCFO Customer Service Center at [email protected] or 800–458–0786. When contacting the OCFO Customer Service Center, please provide your organization’s Unique Entity Identifiers (UEI) and EIN.

Award Management Support

For grant-related support, contact the grant manager listed on the award, or the appropriate funding office:

COPS Office                      [email protected]                              800-421-6770
OJP Support                     [email protected]             833-872-5175
OVW Support                    [email protected]    866-655-4482

Questions related to an open solicitation should be directed to the point of contact listed in the solicitation.