Frequently Asked Questions

JustGrants is the new grants management system developed by the U.S. Department of Justice (DOJ). JustGrants replaced the Grants Management System used by the Office of Justice Programs (OJP) and the Office on Violence Against Women (OVW), as well as the NexGen system used by the Office of Community Oriented Policing Services (COPS Office).

To learn more about JustGrants, see the About page.

ASAP is the shared services payment system used by the Department of the Treasury that replaces the Grants Payment Request System for grant payments. Through this platform, recipients of DOJ grant awards and other forms of federal assistance are able to request and receive payments for grants managed through JustGrants.

To learn more about ASAP, see the ASAP Resources page.

Anyone who is involved in the DOJ grant-making process—including grant applicants and award recipients, as well as federal employees and contractors from the COPS Office, OJP and OVW—has transitioned to using JustGrants.

Just as technology advances and business evolves, grants management systems evolve as well. JustGrants enhances grant-making by using state-of-the-art technology, building on existing best practices, addressing areas that have been identified for innovation and efficiency, innovating how we use data, and designing a solution that meets user needs.

The transition to JustGrants represents a significant IT modernization effort to develop and implement a single grants management system for all three DOJ grant-making components.

Based on the recommendation of the Office of Management and Budget and the Chief Financial Officers Council, DOJ selected ASAP from two approved shared service grant payment systems. The October 15, 2020, launch date was selected to align the release of JustGrants and the transition to ASAP. The Grants Payment Request System is no longer accessible (as of September 23, 2020).

JustGrants uses SAM as the primary source of agency information in applying for and managing DOJ grant funding. In JustGrants, an award recipient organization is called an "entity," and information in an entity's SAM account is automatically updated in the new DOJ system.

JustGrants also automatically pulls entity information from SAM, thereby, reducing the burden on award recipients to manually update information across multiple systems, and helps DOJ validate information from recipients.

Maintaining an updated account on SAM.gov is critical to your entity’s registration for ASAP and JustGrants.

You must renew and revalidate your registration at least every 12 months from the date you last certified and submitted the registration in SAM.gov - and sooner, if your entity's information changes. The primary point of contact email address will receive a message for each entity registration that they have access to in SAM.gov, providing an alert if renewal requirements at 60 days, 30 days and 15 days prior to expiration.

If you do not renew your registration, it will expire. You must have an active entity registration in order to be eligible to receive contract awards or payments, submit assistance award applications via Grants.gov, or receive certain payments from some federal government agencies.

For any inquiries related to your SAM account, please use the resources available on SAM.gov and/or reach out to the SAM service desk for assistance. Contact information for SAM support is available here.

Review the Glossary of Terms. The new search functionality allows you to enter search criteria and filter through the terminology in alphabetical order.

DOJ posts copies of all official, general updates sent from [email protected] to this website within hours of their dissemination. You can find a record of those email communications on the News and Updates page.

Your entity must successfully set up their JustGrants account and enroll in ASAP to accept and manage their award. If you have enrolled into ASAP and JustGrants, you can accept an award in JustGrants.

To accept an award, sign in to JustGrants and select an award from “My Worklist.” You will then need to open and accept the information for each tab of the “Award Details” page. Once you have selected all acceptance boxes in each tab, click “Accept” to proceed. After accepting, the system will display a banner indicating that the award has been accepted. If you do not want to accept the award, select the “Decline” button to proceed.

For information on how applicants and entities register and onboard their users into JustGrants, check out the Securely Onboard Your Entity Users to JustGrants section of the Getting Started page.

To determine whether your organization is already enrolled with JustGrants, contact the grant manager listed on the award, or the appropriate funding office from the list below:

COPS Office                      [email protected]                             800–421–6770
OJP Support                     [email protected]             833–872–5175
OVW Support                   [email protected]     866–655–4482

If your entity is not already registered in JustGrants, visit the Securely Onboard Your Entity Users to JustGrants section of the Getting Started page to find out how applicants and entities register and onboard their users.

Review the Entity Management and Entity User Experience training materials.

For instruction on how to reset your password, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

For information on how to unlock your account, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

From the DIAMD home page, select “Manage Entity.” On the Manage Entity screen, select a new entity administrator and click “Save.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

From the DIAMD home page, select “Invite Member.” Fill in the member’s data, select one or more roles to assign to them, and click “Submit.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

From the DIAMD homepage, select “Manage Member.” From the Manage Member screen, select the roles you want to add or remove from the member, and click “Submit.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

From the DIAMD home page, select “Manage Entity.” Locate the “Member Management” section of the page and select the members to be removed from the entity. For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

On the DIAMD login screen, enter your username and password and click “Sign In.” On the SMS Authentication screen, click the “Send Code” button. Enter the code you receive via SMS and click “Verify.” For information on how to reset your password, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

If you need technical assistance with your account or logging on to the system, and you cannot resolve the issue using the Self-Service Support section, please provide the following detailed information when reporting a technical issue to JustGrants Support:

• A clear statement of the issue encountered, including the task you are trying to accomplish 
• DUNS
• Award number
• A screen shot of your entity profile that contains your entity information
• The roles you have in JustGrants
• A screen shot of the issue you are facing that captures the entire browser and where you are in the application
• The steps you took to get there
• Date and time of when issue occurred
• Operator ID
• Browser version

For technical support or to report issues with JustGrants:

• COPS Office and OJP applicants and award recipients should contact [email protected] or 833–872–5175, Monday through Friday from 5:00 a.m. to 9:00 p.m. Eastern Time (ET); Saturday, Sunday, and federal holidays from 9:00 a.m. to 5:00 p.m. ET.
• OVW applicants and award recipients should contact [email protected] or 866–655–4482.

DOJ is providing a collection of self-guided training resources to help Entity Users—

• familiarize themselves with JustGrants as the new DOJ grants management system,
• prepare themselves to use the system effectively, and
• learn how to navigate through JustGrants and complete various essential tasks.

Training materials include self-guided eLearning videos, which are supplemented by job aid reference guides, checklists, and infographics that provide further clarification, definitions, and visual representations of unique system processes and information. View the Training Overview page for all training-related resources.

For additional training-specific questions, contact [email protected].

Your Entity Administrator will  receive an email from DOJ’s secure user management system (DIAMD) with instructions on how to create an account in JustGrants. Once they have registered, they will be able to invite all Entity Users and assign their various roles.

After your Entity Administrator has added you to JustGrants, you will receive an email from “[email protected]” with instructions on how to create an account in DOJ’s secure user management system.

Review the Entity Management and Entity User Experience training materials.

For help with logging in to JustGrants, please see the User Support page.

Please contact [email protected] or 833–872–5175.

In JustGrants, every entity—the JustGrants terminology for DOJ award recipient organizations—will have an assigned Entity Administrator who will be responsible for managing entity-level information, inviting users to onboard into the system and assign their roles and managing user assignments for all DOJ applications and awards.

During the initial onboarding process, your entity’s SAM Electronic Business Point of Contact (E-Biz POC) will be designated as the Entity Administrator in JustGrants. To identify your E-Biz POC, visit SAM.gov, select “Search Records,” enter your entity information, and then view “POCs” (including the E-Biz POC) within the Entity Profile.

For any inquiries related to your SAM account, please use the resources available on SAM.gov and/or reach out to the SAM service desk for assistance. Contact information for SAM support is available here.

You can assign a new E-Biz POC to your JustGrants account by updating the E-Biz POC in your SAM account. Once you have made the change, please contact us at [email protected] or 833–872–5175 to notify us of the change.

Once your entity’s SAM E-Biz POC has registered in JustGrants, they can invite the user they want to serve as the new Entity Administrator and assign them the role in JustGrants. For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).

There are six foundational roles created to ensure Entity Users have the authority and ability to carry out specific requirements and tasks. Review the JustGrants User Roles Guide (February 2021) to become familiar with the various Entity User roles.

No, roles are not assigned by default. An Entity Administrator must either assign themselves each role or assign the foundational roles to other Entity Users.

You can find self-guided eLearning videos, supplemental job aid reference guides and infographics on Entity User Experience and Entity Management training pages.

JustGrants pulls entity information directly from SAM.gov to ensure data consistency and integrity. If changes are needed, you will need to make them in SAM. Data will typically be updated in JustGrants from SAM every 24 hours.

Yes. Each active DOJ award associated with a different DUNS must have a unique email in order for an entity to enroll into JustGrants. If your organization has one email for multiple DUNS numbers, please consider the following options:            

1. Associate a unique email with the SAM E-Biz POC for each DUNS and update your SAM account accordingly.
2. Assign a temporarily or permanent SAM E-Biz POC email for each DUNS. After enrollment into JustGrants, you can reinstate the original SAM E-Biz POC.
3. Temporarily or permanently assign the SAM E-Biz Alternate POC as the Primary E-Biz POC. After enrollment into JustGrants, you can reinstate the original SAM E-Biz POC.

ASAP is the shared services payment system used by the Department of the Treasury that replaced the Grants Payment Request System for grants payments. Through this platform, recipients of DOJ grant awards and other forms of federal assistance are able to request and receive payments for grants managed through JustGrants.

To learn more about ASAP, see the ASAP Resources page.

Based on the recommendation of the Office of Management and Budget and the Chief Financial Officers Council, DOJ selected ASAP from two approved shared service grant payment systems. The October 15, 2020, launch date was selected to align the release of JustGrants and the transition to ASAP and DOJ's financial management system. The Grants Payment Request System is no longer accessible (as of September 23, 2020).

Yes, all DOJ award recipients must use ASAP for payment requests. The Grants Payment Request System is no longer accessible (as of September 23, 2020).

No.

The Department of the Treasury’s Bureau of the Fiscal Service—ISIM PP will send two emails to the entity’s System for Award Management (SAM) Electronic Business Point of Contact (E-Biz POC)—one containing a username and one containing a temporary password and a link to create a new password.

After receiving both emails, the POC must complete the following steps:

1. Use the username and temporary password provided to log in to the ISIM system to change your password and complete your security questions.
2. Log in to ASAP using your username and your new password.
3. Accept the ASAP terms.
4. Select “1 notification awaiting review.”
5. Select “Unread” from the Notification Status drop-down menu, then select “Continue.”
6. Select the magnifying glass on the right side of the screen to view the Enrollment Notifications.

To learn more about the ASAP registration process, please see the ASAP Registration Checklist.

To identify your E-Biz POC, visit SAM.gov, select “Search Records,” enter your entity information, and then view “POCs” (including the E-Biz POC) within the Entity Profile.

Yes. The SAM E-Biz POC has been designated as the ASAP POC to complete enrollment and will receive the ASAP enrollment emails. During the enrollment process, the POC can add the appropriate users to the ASAP roles.

For any inquiries related to your SAM account, please use the resources available on SAM.gov and/or reach out to the SAM service desk for assistance. Contact information for SAM support is available here.

The dissemination of the ASAP enrollment invitations started on July 1, 2020, and continued on a rolling basis through the end of August 2020. If you have not yet received your ASAP enrollment invitation, please check your spam filters to see if the email was filtered out. If the ASAP enrollment invitation is not in your spam folder, contact the OCFO Customer Service Center by email at [email protected] or by phone 800–458–0786 to request that your invitation be resent.

Entities can also check the status of their enrollment (including whether their enrollment has been initiated) by contacting [email protected] and providing their entity’s DUNS and EIN.

For ASAP, legitimate emails from the Department of the Treasury will be sent from the Bureau of the Fiscal Service–ISIM PP [[email protected] or [email protected]]. The Department of the Treasury uses a standard template as the basis for its outreach to the SAM E-Biz POCs. Two enrollment emails—one containing a username and one containing a temporary password and a link to create a new password—will be sent to your entity’s SAM Electronic Business Point of Contact (E-Biz POC) from the Department of Treasury’s Bureau of the Fiscal Service.

DOJ award recipients can contact the OCFO Customer Service Center by email at [email protected] or by phone 800–458–0786 and provide their entity’s DUNS and EIN to determine whether their entity already has an existing enrollment with ASAP.

The ease and convenience offered to our grantees and award recipients through the ability to use their existing ASAP accounts is one of the main reasons behind the transition from the Grants Payment Request System to our new payment management system. Your entity’s ASAP point of contact (POC) and ASAP Financial Official (FO) will receive notification of enrollment into DOJ’s ALC 1504001. The enrollment process for existing ASAP entities is simplified and only requires establishing a banking account(s) for DOJ’s ALC 1504001.

If your entity FO wants to use the existing banking account(s) for ALC 1504001, the FO should not click the link on the ASAP home page. They should Click Enrollments > Modify/Delete Banking Data to enable the current banking account(s) for DOJ award payments.

If your entity FO wants to add new banking account(s) for ALC 1504001, the FO can click the link on the ASAP home page or Click Enrollments > Add Banking Data.

This simplified enrollment step will then associate DOJ awards to your entity’s profile and users.

• The Initial Point of Contact is added by the federal agency, and can self-designate all roles and create additional users.
• The Point of Contact (POC) adds users or modifies their roles.
• The Head of Organization (HOO) approves changes to users and their roles.
• The Financial Official (FO) enters and maintains banking account information.
• The Authorizing Official (AO) adds Payment Requestors and Inquirer Only users.
• The Payment Requester initiates payment requests.
• An Inquirer Only can only run reports and cannot hold any other roles.

Yes. All roles require assignment during the enrollment process.

Yes. The Point of Contact can fill all of the roles, assign multiples roles to one person, or assign each role to a different person.

A recipient entity can have only one POC in ASAP. However, there can be multiple users with different roles.

A recipient entity should contact the OCFO Customer Service Center by email at [email protected] or by phone 800–458–0786 for assistance in changing their ASAP POC.

DOJ's ALC is 15040001.

The ASAP account ID is the same as the DOJ award number in JustGrants (without the dashes).

If you have questions or need help using ASAP, you can contact the OCFO Customer Service Center by email at [email protected] or by phone 800–458–0786.

No. DOJ award recipients will not use the SF-425 reporting feature in ASAP. Recipients will submit financial reports in JustGrants.

Yes, the recipient entity will receive a notification in ASAP when funds are available for drawdown.

For the Bank Relationship, the numbers in the drop-down list represent a combination of the account number and routing number that have been partially sanitized for security reasons.

For the Payment Request Template, ASAP only supports templates within a single agency or region.

A summary payment requests one transfer of funds from multiple ASAP accounts. Individual payment requests separate transfer of funds per ASAP account.

The two payment methods are Fedwire and ACH:

• Select Fedwire for same-day settlement. Fedwire transactions settle almost immediately, assuming that there are no payment reviews associated with the account. Your financial institution may charge a fee for this type of transaction.
• Select ACH for next business-day settlement. If prefer same-day settlement, enter the current date in step 7. Same-day ACH payments must be requested before 2:30 p.m., Eastern Time.

The requested settlement date is the business date on which you would like to receive the funds.

This field allows the user to identify this request. Similar to a memo in a checkbook, it is used as an internal reference number by the grantee and has no impact the transaction.

The recipient ID is the seven-digit ASAP ID assigned during enrollment.

The ALC/region is the federal agency(s) and region(s) from which you are requesting funds. The ALC for DOJ is 15040001.

• Select Inquiries on the Menu, then select Account Statement Inquiries. 
• Enter the ALC/Region and Account ID. 
• Enter a date range in Settlement Date, then select a desired format and then select Continue. 

Review the DOJ User Training Automated Standard Application for Payments Guide.