Review the Entity Management and Entity User Experience training materials.
For instruction on how to reset your password, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
For information on how to unlock your account, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD home page, select “Manage Entity.” On the Manage Entity screen, select a new entity administrator and click “Save.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD home page, select “Invite Member.” Fill in the member’s data, select one or more roles to assign to them, and click “Submit.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD homepage, select “Manage Member.” From the Manage Member screen, select the roles you want to add or remove from the member, and click “Submit.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD home page, select “Manage Entity.” Locate the “Member Management” section of the page and select the members to be removed from the entity. For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
On the DIAMD login screen, enter your username and password and click “Sign In.” On the SMS Authentication screen, click the “Send Code” button. Enter the code you receive via SMS and click “Verify.” For information on how to reset your password, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
If you need technical assistance with your account or logging on to the system, and you cannot resolve the issue using the Self-Service Support section, please provide the following detailed information when reporting a technical issue to JustGrants Support:
- A clear statement of the issue encountered, including the task you are trying to accomplish
- Unique Entity Identifier (UEI)
- Award number
- A screen shot of your entity profile that contains your entity information
- The roles you have in JustGrants
- A screen shot of the issue you are facing that captures the entire browser and where you are in the application
- The steps you took to get there
- Date and time of when issue occurred
- Operator ID
- Browser version
For technical support or to report issues with JustGrants:
- COPS Office and OJP applicants and award recipients should contact [email protected] or 833–872–5175, Monday through Friday from 7:00 a.m. to 9:00 p.m. ET; Saturday, Sunday, and federal holidays from 9:00 a.m. to 5:00 p.m. ET.
- OVW applicants and award recipients should contact [email protected] or 866–655–4482.