The FAQs library provides search and filter options for finding answers to many of the most frequently asked questions (FAQs).
Alternately, FAQs can be viewed from a topic-specific list on the FAQs page.
View the DIAMD FAQ PDF for step-by-step instructions for resolving some of the most common questions on the Digital Identity and Access Management Directory (DIAMD) system.
From the DIAMD home page, select “Manage Entity.” On the Manage Entity screen, select a new entity administrator and click “Save.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD home page, select “Invite Member.” Fill in the member’s data, select one or more roles to assign to them, and click “Submit.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD homepage, select “Manage Member.” From the Manage Member screen, select the roles you want to add or remove from the member, and click “Submit.” For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
From the DIAMD home page, select “Manage Entity.” Locate the “Member Management” section of the page and select the members to be removed from the entity. For more information, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
On the DIAMD login screen, enter your username and password and click “Sign In.” On the SMS Authentication screen, click the “Send Code” button. Enter the code you receive via SMS and click “Verify.” For information on how to reset your password, see the DIAMD Frequently Asked Questions (FAQs) (updated February 8, 2021).
If you need technical assistance with your account or logging on to the system, and you cannot resolve the issue using the Self-Service Support section, please provide the following detailed information when reporting a technical issue to JustGrants Support:
- A clear statement of the issue encountered, including the task you are trying to accomplish
- Award number
- A screen shot of your entity profile that contains your entity information
- The roles you have in JustGrants
- A screen shot of the issue you are facing that captures the entire browser and where you are in the application
- The steps you took to get there
- Date and time of when issue occurred
- Operator ID
- Browser version
For technical support or to report issues with JustGrants:
- JustGrants Support has extended its weekday user support hours through August 1, 2021. COPS Office and OJP applicants and award recipients should contact [email protected] or 833–872–5175, Monday through Friday from 5:00 a.m. to 11:59 p.m. Eastern Time (ET); Saturday, Sunday, and federal holidays from 9:00 a.m. to 5:00 p.m. ET.
- OVW applicants and award recipients should contact [email protected] or 866–655–4482.
Your entity must successfully set up their JustGrants account and enroll in ASAP to accept and manage their award. If you have enrolled into ASAP and JustGrants, you can accept an award in JustGrants.
To accept an award, sign in to JustGrants and select an award from “My Worklist.” You will then need to open and accept the information for each tab of the “Award Details” page. Once you have selected all acceptance boxes in each tab, click “Accept” to proceed. After accepting, the system will display a banner indicating that the award has been accepted. If you do not want to accept the award, select the “Decline” button to proceed.
For information on how applicants and entities register and onboard their users into JustGrants, check out the Securely Onboard Your Entity Users to JustGrants section of the Getting Started page.
To determine whether your organization is already enrolled with JustGrants, contact the grant manager listed on the award, or the appropriate funding office from the list below:
If your entity is not already registered in JustGrants, visit the Securely Onboard Your Entity Users to JustGrants section of the Getting Started page to find out how applicants and entities register and onboard their users.
JustGrants is the new grants management system developed by the U.S. Department of Justice (DOJ). JustGrants replaced the Grants Management System (GMS) used by the Office of Justice Programs (OJP) and the Office on Violence Against Women (OVW), as well as the NexGen system used by the Office of Community Oriented Policing Services (COPS Office).
To learn more about JustGrants, see the About page.
ASAP is the shared services payment system used by the Department of the Treasury that replaces the Grants Payment Request System (GPRS) for grant payments. Through this platform, recipients of DOJ grant awards and other forms of federal assistance are able to request and receive payments for grants managed through JustGrants.
Anyone who is involved in the DOJ grant-making process—including grant applicants and award recipients, as well as federal employees and contractors from the COPS Office, OJP and OVW—has transitioned to using JustGrants.
Just as technology advances and business evolves, grants management systems evolve as well. JustGrants enhances grant-making by using state-of-the-art technology, building on existing best practices, addressing areas that have been identified for innovation and efficiency, innovating how we use data, and designing a solution that meets user needs.
The transition to JustGrants represents a significant IT modernization effort to develop and implement a single grants management system for all three DOJ grant-making components.
Based on the recommendation of the Office of Management and Budget and the Chief Financial Officers Council, DOJ selected ASAP from two approved shared service grant payment systems. The October 15, 2020, launch date was selected to align the release of JustGrants and the transition to ASAP. GPRS is no longer accessible (as of September 23, 2020).
JustGrants uses SAM as the primary source of agency information in applying for and managing DOJ grant funding. In JustGrants, an award recipient organization is called an "entity," and information in an entity's SAM account is automatically updated in the new DOJ system.
JustGrants also automatically pulls entity information from SAM, thereby, reducing the burden on award recipients to manually update information across multiple systems, and helps DOJ validate information from recipients.
Maintaining an updated account on SAM.gov is critical to your entity’s registration for ASAP and JustGrants.
Review the Glossary of Terms. The new search functionality allows you to enter search criteria and filter through the terminology in alphabetical order.
For step by step instructions on how to complete the two-part application process in Grants.gov and JustGrants, review the DOJ Application Submission Checklist. For questions about Application Submission and Applying for Funds, review the Application Mechanics: Submitting and Application Webinar Frequently Asked Questions.
For the Bank Relationship, the numbers in the drop-down list represent a combination of the account number and routing number that have been partially sanitized for security reasons.